We prioritize our clients and are committed to delivering the highest quality of research and
support services with professionalism, transparency, and regulatory compliance.
�� Client Satisfaction
We value client experience, and in cases where clients are genuinely dissatisfied due to unforeseen
circumstances, they may contact our support team for redressal.
�� Refund & Cancellation Policy
(a) Refunds and cancellations are available only on a pro-rata basis, and in accordance with SEBI
regulations, internal policy frameworks, and the nature and duration of the subscribed service.
(b) We must clarify that while we strive to provide quality recommendations, our research reports
do not carry any assurance of profit or return, and refunds are unrelated to market
performance or investment outcomes.
Clients must:
(a) Carefully review all information about the services offered.
(b) Read and accept our Risks, Disclosures and Disclaimers, Terms & Conditions, Privacy Policy,
and Refund Policy before making a payment.
(c) Understand that losses incurred based on research reports cannot be claimed under any
circumstances.
Annual Fees Limit Set by SEBI for Research Analysts (All Services):
Annual Fees Terms & Conditions: Please review our refund policy to prevent any potential conflicts
of interest.
1. The maximum annual fees limit established by SEBI is ₹1,51,000 plus GST.
2. If the fees per PAN exceed ₹1,51,000 plus GST within a year, the remaining group services will be
complimentary for the remaining period up to one year.
Understanding a Pro-Rata Refund Policy and its terms:
A pro-rata refund policy allows customers to receive a refund based on the unused portion of a
service after cancellation.
Calculation Steps: Identify the total amount paid and the subscription period (don’t count the free
service period).
Calculate unused time, excluding any free periods.
Determine the refund amount using the formula:
Pro-Rata Refund = (Unused duration / Total period) × Original charge.
Examples:
Scenario 1:
For a ₹1,78,180/- annual subscription cancelled after 3 months with 9 months unused, Pro-Rata
Refund = (9/12) × 1,78,180 = ₹1,33,635/-.
Scenario 2:
Example:
If the monthly fee is ₹30,000 (inclusive of GST), according to SEBI RA regulations, we will charge no
more than ₹1,51,000 plus GST. In this scenario, if you continue to pay for six months, approximately
six months of services will be free of charge.
1. Services will only be complimentary if the total fees reach ₹1,78,176 (inclusive of GST) for all
services within the year.
2. Please note that the calculation will not be based on ₹30,000 × 12 = ₹3,60,000.
3. Please let us know if fees exceed ₹1.51 lakh plus GST. We will promptly initiate a full refund for
any amount above ₹1.51 lakh plus GST without imposing any charges.
4. Note: Payment gateway charges are non-refundable. Direct Valid UPI payments are recommended
to avoid conflicts.
*Important Reminder: ** If you have any objections to the fee structure, please let us know or
email us right away for a refund or clarification on the support details provided below, before the
commencement of services. Once services have been rendered or utilized, we will not consider
any further discussions about refunds.
�� Need Help?
If you are dissatisfied with a service or wish to discuss a possible refund:
�� Email: familytradinghubofficial@gmail.com
�� Phone: +91 80530 59584
Our support team will guide you through the process and make every effort to resolve concerns with
fairness and trust.
�� Please review the Risk, Disclosures & Disclaimers, T&C, Privacy Policy, Investor Charter, MITC,
Complaint Table, and Others for more details. Please visit: www.familytradinghub.com